Refund & Returns Policy

We want you to love what you ordered. If something isn't right, here's how returns, exchanges, and refunds work at The Pink Door.

Return Window

Most items can be returned within 14 days of delivery, provided they are unused, unwashed, and with original tags and packaging intact.

Non-Returnable Items

• Innerwear, lingerie, and swimwear, for hygiene reasons.
• Items marked "Final Sale" at checkout.
• Products damaged due to misuse after delivery.

How to Request a Return

• Go to My Orders → select the order → Request Return.
• Choose a reason and whether you'd like a refund or an exchange.
• Our courier partner will pick up the item from your delivery address, free of cost.

Refunds

Once the returned item passes quality check at our warehouse, refunds are processed to your original payment method within 5-7 business days. For Cash on Delivery orders, refunds are issued to your provided bank account or as store credit.

Damaged or Wrong Item Received

If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product - we'll arrange a free replacement or full refund, no return shipping charges.

Contact Us

For any return or refund questions, email hello@thepinkdoor.in or reach us from the Track Order page.